Masterclass in Office Administration and Secretarial Course

Administration and Secretarial

Date	Format	Duration	Fees (GBP)	Register
15 Dec – 17 Dec, 2025	Live Online	3 Days	£1725	Register →
16 Feb – 20 Feb, 2026	Live Online	5 Days	£2525	Register →
13 Apr – 15 Apr, 2026	Live Online	3 Days	£1725	Register →
01 Jun – 05 Jun, 2026	Live Online	5 Days	£2525	Register →
29 Jun – 07 Jul, 2026	Live Online	7 Days	£3325	Register →
06 Jul – 10 Jul, 2026	Live Online	5 Days	£2525	Register →
21 Sep – 23 Sep, 2026	Live Online	3 Days	£1725	Register →
19 Oct – 21 Oct, 2026	Live Online	3 Days	£1725	Register →
16 Nov – 20 Nov, 2026	Live Online	5 Days	£2525	Register →
07 Dec – 09 Dec, 2026	Live Online	3 Days	£1725	Register →

Date	Venue	Duration	Fees (GBP)	Register
01 Dec – 12 Dec, 2025	Paris	10 Days	£8550	Register →
05 Jan – 09 Jan, 2026	Athens	5 Days	£4450	Register →
16 Feb – 20 Feb, 2026	Dubai	5 Days	£4050	Register →
23 Mar – 25 Mar, 2026	Lisbon	3 Days	£3725	Register →
08 Apr – 10 Apr, 2026	Athens	3 Days	£3725	Register →
04 May – 15 May, 2026	Baku	10 Days	£7900	Register →
01 Jun – 19 Jun, 2026	Manchester	15 Days	£12400	Register →
13 Jul – 17 Jul, 2026	London	5 Days	£4450	Register →
24 Aug – 28 Aug, 2026	Toronto	5 Days	£4950	Register →
28 Sep – 02 Oct, 2026	London	5 Days	£4450	Register →
19 Oct – 21 Oct, 2026	Nairobi	3 Days	£3325	Register →
30 Nov – 04 Dec, 2026	London	5 Days	£4450	Register →
07 Dec – 18 Dec, 2026	Paris	10 Days	£8550	Register →

Why select this training course?

Do you want to enhance your productivity and that of the personnel in your organization? Are you interested in working as an office administrator or secretary? A secretary, or office administrator, is responsible for various tasks, from organizing meetings to creating business proposals. Recruiters look for people with the necessary abilities and experience to fill these positions. The responsibilities of today’s office managers and administrators are evolving at a rapid pace. However, there are numerous similarities between the abilities needed by administrators and secretaries and the responsibilities of executive-level employees. Administration, office management, and secretarial positions require employees to have a strong foundation of knowledge and abilities to succeed in their positions. In many cases, visitors will initially encounter the organization’s receptionists. As a result, they must always maintain a professional appearance.

A successful office administrator must ensure the smooth operation of an organization’s interconnected divisions. Overseeing the everyday activities of numerous interdisciplinary divisions to ensure smooth operations and lessen the strain on higher-level managers is the main responsibility of office administrators. They are a vital link between departments, the workforce, and upper-level executives. They are also expected to be the company’s public face and serve as all clients’ primary contact points. This Manchester Institution training course for office administrators and secretaries will equip potential and existing office administrators with the competencies they need to function effectively in their role, thereby making them more valuable to their organization.

What is the importance of office administration in an organization?

Office administration is vital to an organization because it seeks to discover innovation trends in work strategies, activities, behaviors, etc. while applying them promptly and appropriately.

Is administrative and secretarial the same?

Administrative and secretarial duties share some similarities and benefits, but they are not the same. For example, secretarial obligations are fixed, while administrative obligations extend beyond secretarial tasks.

The Masterclass in Office Administration and Secretarial Training Course by Manchester Institution is designed to help participants learn the required abilities to impress recruiters in office administration or secretarial roles. Individuals who participate in this masterclass will learn the essentials of office administration and can improve their organizational skills tremendously. Additionally, as part of this masterclass, participants will learn about the importance of interpersonal and individual skills in the workplace and how they may enhance their productivity.

Who should attend?

The Masterclass in Office Administration and Secretarial Training Course by Manchester Institution is designed for the following:

Office administrators administrative supervisors
Secretaries, personal assistants
Administrative support staff
Office managers

What are the course objectives?

By the end of this highly impactful training course by Manchester Institution, participants will be able to:

Identify, develop, and relearn the essential competencies required for office management
Improve ability to think creatively, solve problems, and make decisions
Hone comprehension and note-taking abilities
Create a strategy for personal growth
Learn the foundations of administrative assistance
Become proficient in administrative management abilities
Organise time and resources better
Improve on how to run meetings and manage time effectively
Enhance your knowledge of the Microsoft Office suites
Learn how to keep and handle documents and records
Acquire proficiency in managing priorities
Make use of both written and spoken methods of communication
Learn about the primary causes of stress and implement the techniques to alleviate the symptoms

How will this course be presented?

The Manchester Institution course on office administration and management is designed for high-level interaction among the participants. Participants from various backgrounds get together to discuss their own workplace experiences and concerns in this training program. An organization’s particular training needs can be met by arranging customized modules. This course includes group discussions, case studies, and role-plays.

The Do–Review–Learn–Apply Model will help employees apply what they have learned in this masterclass to their workplace. Participants will learn using various methods such as lecture-style presentations, hands-on activities, psychological and work inventories and case studies, and various exercises and discussions. This Manchester Institution training course focuses on introducing and reinforcing skills at regular intervals. This reinforces and strengthens the skills and abilities of the students. One-on-one meetings are also available for delegates to voice any questions or concerns.

What are the topics covered in this course?

Module 1: Introduction to Office Administration

Overview
Role and significance
General job description and expectation
Prerequisite skills-
– Soft skills
– Hard skills
Effective office management: Office best practices
Handling requests and conflicts

Module 2: Time Management Strategies

Introduction to time management
Schedules and Appointments
– Daily planner
– Planning tools
– Scheduling software
Reminders
– Deadlines
Delegation
Spotting and avoiding time-wasting engagements
Managing interruptions
Time-wasting events
– Distraction
– Protecting productive time
– Creating routine
Setting Priority
Multi-tasking

Module 3: Supporting Team Work

Introduction to teamwork
Team roles
Mind mapping and brainstorming
Accountability
Communication channel
Collaborative workspace
– Physical
– Virtual
Human Resource Management
Conflict management and resolution

Module 4: Communication and Meetings

Organizational communication strategy
– Communication medium
– Frequency of communication
– Communication policies
– In-house communication
– External media
Brainstorming sessions
– Townhall meetings
– Bonding time
Setting up meetings
– Notice
– Reminders
– Venue
Creating agendas
Managing meeting time
Taking minutes
-Communicating meeting action points

Module 5: Managing Working Relationships

Rapport building
On-job training
– Entry workers
– Colleagues and staff
– Continuous training
Conflict resolution
Motivation and engagement
Delegation
– Giving
– Receiving
Networking

Module 6: Managing an Organisation

Understanding the structure of an organization
- Organisation culture
– Organisation structure
– Flat
– Hierarchy
– Functional
Communication with stakeholders
– Customers
– Colleagues
– Management and directors
– Partners
– External communication
Developing trust
Process management
People management
Resource management

Module 7: Creating a Successful Office Management System

Elements of office management
– Planning
– Organising
– Guiding
– Communicating
– Directing
– Coordinating
– Controlling
Standard procedures for tasks
Technological devices
– Using Outlook
– Schedulers
- Planners
- To-Do lists
- Office Assistant
Workplace framework management

Module 8: Information and Budget Management

Introduction to information management
Principles of information management
- Scheduling
– Filtering
– Digesting
Information interpretation
Dissemination of information
– Presentation
Financial management
Budget monitoring

Module 9: Customer Service System

Introduction to Customer Service System
Effective communication
- Verbal
– Email
– Messages
– Live chats
– Phone
– Self-service/Help desk
Customer service software
– Customer Relationship Management (CRM)
Feedback
Technical support